FAQs
Shipping Policy
Processing Time
All orders are processed within 1–2 business days.
Order Tracking
You’ll receive a tracking number by email as soon as your order ships.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@cardamomkisses.com and we’ll make it right.
Returns
We hope you love your Cardamom Kisses—but if something's not quite right, we're here to help.
14-Day Guarantee
You have 14 days from delivery to return any unworn, unwashed items.
Start by getting in touch
Email support@cardamomkisses.com with your order number and return request.
Once we approve your return, we'll send you clear instructions on where to send your item.
Who pays for return shipping?
- If you've changed your mind: You'll cover return shipping—we'll deduct the cost from your refund.
- If your item arrived damaged or faulty: That's on us—we'll cover it.
Pack it with care
If you still have the original packaging, great! If not, just make sure everything's packed safely so it arrives back to us undamaged.
If your return arrives damaged or incomplete, we might only be able to offer a partial refund.
Want to swap for something else? We don't do direct exchanges. The easiest way is to return what you have, then place a new order for what you want once we approve your return.
Refunds
Refund Processing
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–7 business days.
Notification
You’ll get an email confirmation when your refund is processed.