FAQs
Shipping Policy
Processing Time
All orders are processed within 1–2 business days.
Domestic Shipping
- Standard (3–5 business days): $5 flat rate (free on orders over $35)
- Expedited (1–2 business days): $15 flat rate
Order Tracking
You’ll receive a tracking number by email as soon as your order ships.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@cardamomkisses.com and we’ll make it right.
Returns
14-Day Guarantee
You have 14 days from delivery to return any unworn, unwashed items with original tags attached.
How to Initiate
- Email support@cardamomkisses.com with your order number and return request.
- We’ll send you a pre-paid return label (domestic orders only).
- Ship it back within 7 days of label issuance.
Non-Returnable
Customized items and final-sale sets.
Refunds
Refund Processing
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–7 business days.
Notification
You’ll get an email confirmation when your refund is processed.
Shipping Charges
Original shipping fees are non-refundable unless the return is due to our error.